Privacy Policy & SMS Terms

Privacy Policy

H&H Fabrication & Trailer Repair ("H&H," "we," "our," or "us") is committed to respecting the privacy of our customers and website visitors. This policy explains how we collect, use, and share personal information.

1. Information We Collect

We may collect information that you voluntarily provide when contacting us, requesting a quote, purchasing products, scheduling services, or communicating with our team.

This information may include:

• Name and business name
• Phone number and email address
• Billing and mailing addresses
• Vehicle, trailer, or equipment information
• Purchase, repair, and service information
• Messages and other information submitted through website forms, email, or text
• Payment and transaction information necessary to process purchases

Our website and service providers may also collect limited technical information, such as browser type, device information, IP address, and website usage data through cookies or similar technologies.

2. How We Use Your Information

We may use collected information to:

• Respond to questions and requests for quotes
• Schedule and coordinate repairs, installations, and other services
• Provide updates about orders, purchases, and service work
• Process payments, invoices, and transactions
• Communicate with customers about their accounts
• Maintain business records and improve customer service
• Send text messages when appropriate consent has been provided
• Meet applicable legal and regulatory obligations

3. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business, including website hosting, payment processing, customer communication, financing, and other business services.

We may also disclose information when required by law, to protect our legal rights, or when you authorize a particular disclosure.

4. Text Messaging and Consent

If you choose to receive SMS messages from H&H Fabrication & Trailer Repair, we may contact you regarding appointments, service updates, repair status, orders, purchases, account notifications, and customer service inquiries.

Providing SMS consent is voluntary and is not a condition of purchasing goods or services. You may opt out at any time by replying STOP to a text message from us.

5. Data Protection and Retention

We take reasonable steps to safeguard personal information and limit access to information needed for business purposes. No method of electronic storage or transmission is guaranteed to be completely secure.

We retain personal information as reasonably necessary for business operations, recordkeeping, legal compliance, and resolving disputes.

6. Your Privacy Choices

You may contact us to request information about personal data we maintain, request corrections, or ask about deletion of information, subject to applicable legal and business recordkeeping requirements.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

SMS Terms & Conditions

By opting in to receive text messages from H&H Fabrication & Trailer Repair, you agree to the following SMS Terms & Conditions.

1. Types of Messages

Depending on your interactions with our business, SMS messages may include:

• Appointment confirmations and reminders
• Trailer and vehicle repair status updates
• Service scheduling and pickup notifications
• Trailer, truck bed, and parts order updates
• Quotes, estimates, and customer service follow-ups
• Billing and account notifications

2. Message Frequency

Messaging frequency may vary depending on your service requests, orders, and communications with our business.

3. Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and wireless service plan.

4. Opting Out

To opt out at any time, text STOP. After opting out, you will no longer receive messages from the applicable SMS program unless you opt in again.

5. Assistance

For assistance, text HELP or visit our website at https://www.hhfabrication.com/ .

6. Consent

By providing your phone number and affirmatively opting in, you consent to receive SMS communications from H&H Fabrication & Trailer Repair. Consent is not a condition of purchase.

7. Privacy Policy and Terms Links

Visit Privacy Policy for our privacy policy and SMS Terms & Conditions for our SMS terms of service.

8. Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.